"The Machine Thinks It’s Smarter Than Me"
Jon and Anthony take on the growing frustration with so-called smart appliances. This episode explores what happens when laundry algorithms overcorrect, ignore user intent, and create more problems than they solve—especially when “personalized” cycles feel anything but personal.
The Inside Edge delivers real-time education and critical insights that salespeople can immediately apply to their conversations with customers. It cuts through the clutter and focuses on what matters most—helping retail professionals truly understand products, overcome common misconceptions, and confidently present solutions that resonate with customers.
Related programming
Smart Wash Cycles
A Smarter Way to Do Laundry or Just More Complexity?
Viewing
"The Machine Thinks It’s Smarter Than Me"
Jon and Anthony take on the growing frustration with so-called smart appliances. This episode explores what happens when laundry algorithms overcorrect, ignore user intent, and create more problems than they solve—especially when “personalized” cycles feel anything but personal.
“Why Is This Taking Longer?”
Jon and Anthony explain why intelligent wash cycles often feel anything but efficient. From auto soil sensors to temperature ramp-up delays, they unpack the disconnect between promised speed and real-world time—plus what manufacturers aren’t explaining well enough.
Smart Features, Dumb Experience
Jon and Anthony expose how some brands confuse added tech with added value. This episode breaks down the difference between genuinely useful features and those that just get in the way—especially when users are left guessing how to get a reliable wash every time.
Recap: Smart Wash Cycles - A Smarter Way to Do Laundry or Just More Complexity?
Anthony, Tom, and Jon wrap up the week with a clear-eyed look at whether personalized wash cycles actually deliver on their promise. From frustrating menus to cycles that overthink the basics, this week’s clips call out what works, what doesn’t, and why some smart features might need a reset.