“It Shouldn’t Break If I Paid This Much”
Jon and Anthony expose why premium refrigerator failures feel like betrayal. This episode breaks down the mismatch between high price tags and real-world reliability—and why failure rates alone don’t tell the whole story when expectations are sky-high.
The Inside Edge delivers real-time education and critical insights that salespeople can immediately apply to their conversations with customers. It cuts through the clutter and focuses on what matters most—helping retail professionals truly understand products, overcome common misconceptions, and confidently present solutions that resonate with customers.
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Viewing
“It Shouldn’t Break If I Paid This Much”
Jon and Anthony expose why premium refrigerator failures feel like betrayal. This episode breaks down the mismatch between high price tags and real-world reliability—and why failure rates alone don’t tell the whole story when expectations are sky-high.
“Why Can’t They Fix It Right the First Time?”
Jon and Anthony dig into the service breakdowns that frustrate premium buyers. From part delays to inconsistent technician training, they reveal why even luxury brands struggle to deliver a seamless post-sale experience—and what retailers should prepare customers for.
“Where Are They When You Need Them?”
Jon and Anthony explore the brand silence that drives high-end buyers crazy. This episode tackles the lack of clear communication, support follow-through, and brand accountability that turns minor issues into loyalty-killing nightmares.